Return & Refund Policy
For any return request, you need to report to us within within 30 days of delivery. If you receive the wrong or defective items, there is no need to return them to us. In this case, we always approve to issue you a full refund. To get the refund, please follow the instruction in the Refund Policy below.
We do not process a return when the item is as described.
For any defective products, send us an e-mail at support@AzusaGold.com for better advice. If your item meets one of the following conditions, please contact us as soon as you receive the item.
We will gladly issue you a replacement item or issue a refund back to your original form of payment for any in the following cases:
The product itself is flawed
Wrong design compared to information provided on our site
The following information of product is not the same as your order: type, size
Part of your order is missing from the package
What should you do?
For any refund or reprint request, you need to report to us within 30 days of delivery. Please provide us following informations to our support email: support@AzusaGold.com:
Send an email to us with the subject “Request reprint/refund” and content is describe the problem of the product
Including your order number or invoice ID
In case you get wrong or damaged items, please send us some photos or a video of the item you received.
We do not process a refund / reprint in the following cases:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address, not being at home to receive the delivery, not picking up the packages as requested); and
Your order did not arrive due to exceptional circumstances outside the control of Our Store (i.e. not being cleared by your country's customs, being delayed by a natural disaster, showing "delivered" in the tracking system, having been shipped into your mailbox but gotten lost).
The item is as described
PLEASE NOTE: All return, reprint & return requests will be processed within 1-3 business days. If the request is approved by our team, the refund is expected to be arrived in 3-5 business days.
After making a purchase, customers have 24 hour to request a cancellation.
Please be informed that a management, processing and transaction fee (10% of your total order value) will be applied for the cancellation.
After that date, the item will be produced and we can’t support any further.
We do not offer exchanges unless it is our fault. For other reasons like wrong/ defective items, we will take care of them all for you. Please follow the instruction in the Refund Policy above.
LATE OR MISSING THE REFUND
If you haven’t received a refund yet:
Firstly check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Thirdly, contact your bank. There is often some processing time before a refund is posted.
Finally, if you’ve done all of this and you still have not received your refund yet, please contact us at support@AzusaGold.com
Contact us for more information:
Address: 5105 Kennett Pike ,Winterthur ,DE ,19735-1819 ,United States
Email address: support@AzusaGold.com